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Seagate offers solution to 7200.11 hard drive failure epidemic
Obsessable News Feed —
... If you head over to the Seagate website, you'll find instructions on how to upgrade your firmware to a version that the company says won't have the problem. Of course, if your drive has already failed, this won't help you much if you're just concerned about getting your old files back. If you contact Seagate, though, the customer service representatives there will likely try to find a way for you to recover your data. We wouldn't expect a guarantee though. ...
Firmware issue of Seagate Barracuda 7200.11 and DiamondMax 22 Hard Drive
D' Technology Weblog —
Once a drive has failed, the data is inaccessible to users. If you’re using Seagate hard drives from the following families may fail when the host system is powered on. Seagate has isolated this issue to a firmware bug affecting drives from these families manufactured through December 2008.
Barracuda 7200.11 DiamondMax 22 Barracuda ES.2 SATA SV35
More info: Firmware Recommendations for Seagate Drives [207931] ...
Seagate Provides Firmware Update For Failing Hard Drives
The Blade by Ron Schenone, MVP —
... isolated this issue to a firmware bug affecting drives from these families manufactured in December 2008.
Please use the following tools and instructions to determine if you have one of the affected products. If you do, we recommend that you update the firmware on the disk drive to prevent this condition.
So if you suspect that your hard drive is suspect, go over to Seagate’s site and get the fix.
Seagate site.
Seagate offers fix, free data recovery for disks affected by firmware bug
Engadget —
... After a ground-swell of angry Barracuda owners voiced concern over their failing disk drives, Seagate has fessed-to the issue. According to Seagate, a firmware bug in Barracuda 7200.11, DiamondMax 22, and Barracuda ES.2 SATA drives could make the disks ...
Seagate learns important PR lesson: keep the customers happy!
Scobleizer —
... As part of our commitment to customer satisfaction, we are offering a free firmware upgrade to those with affected products. To determine whether your product is affected, please visit the Seagate Support web site at http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?DocId=207931. ...
Seagate Reverses Course, Offers Free Data Recovery for Borked Barracuda Hard Drives [Seagate]
Gizmodo —
... Seagate's got a support page setup now where you can check if you've gotta one of the susceptible-to-death drives and download the firmware update that'll supposedly innoculate it against the brickage. If your drive is already borked, you get to the go through the fun support process to get your free data recovery—the screwy firmware doesn't actually kill the data on the drive, so Seagate should be able to get it back, no problem. ...
Seagate issued fix for failed drives, offers free data recovery
SlashGear —
... Seagate is also providing supports via email and online tools to determine affected drives. If you have one of the products mentioned above, it’s time to check it here. ...
ExtraBITS for 19-Jan-09
TidBITS: Mac News for the Rest of Us —
... Seagate Hard Drive Firmware Bug Makes Disks Unusable -- Hard drive manufacturer Seagate is working on a solution to a firmware problem that is rendering many of its high-capacity drives unusable. If you've purchased a Seagate Barracuda 7200.11, DiamondMax 22, or Barracuda ES.2 SATA model, check to see if your drive is affected and learn more about possible fixes. Seagate says data remains intact but inaccessible, and is providing recovery services for drives that have been bit by the bug. (Posted 2009-01-19) ...
Tick tick tick... significant number of Seagate hard drives failing
The Unofficial Apple Weblog (TUAW) —
... to the list of enterprises facing unexpected challenges. The big manufacturer of hard disks reports that a 'small' number of Barracuda 7200.11 drives are failing. Once they fail, the data on them is supposedly still intact but can't be accessed without expert recovery procedures. Seagate has ...
Seagate confronts an overflow of bricked hard drives
Betanews —
... read their data. The scope of the problem is so massive, with so many users complaining in so many places online and attributing any drive failure to this problem, that it's difficult to determine what exactly happened. But it appears that the majority of those posting originally had a 1 TB drive using SD15, which with no warning became not detectable by BIOS after about three months of use. Some users felt that the problem was more likely to occur with drives made from Thailand. A KnowledgeBase note from Seagate said the problem was occurring with 21 models of Barracuda ...
ExtraBITS for 26-Jan-09
TidBITS: Mac News for the Rest of Us —
... Seagate Hard Drive Firmware Bug Makes Disks Unusable -- Hard drive manufacturer Seagate is working on a solution to a firmware problem that is rendering many of its high-capacity drives unusable. If you've purchased a Seagate Barracuda 7200.11, DiamondMax 22, or Barracuda ES.2 SATA model, check to see if your drive is affected and learn more about possible fixes. Seagate says data remains intact but inaccessible, and is providing recovery services for drives that have been bit by the bug. (Posted 2009-01-19) ...
Seagate 500GB Barracuda HDDs having high failure rates
TG Daily - All News —
... six months consists of 734 reviews with a breakout of Excellent=458, Good=68, Average=39, Poor=42, Very Poor=127. Last two weeks consists of 34 reviews with a breakout of Excellent=18, Good=2, Average=1, Poor=3, Very Poor=13. The most telling trends may come from percentage decreases of Excellent or Good for All Time=76%, Six Months=72%, Two Weeks=59%, and the percentage increases of Poor or Very Poor for All Time=19%, Six Months=23%, Two Weeks=38%. Firmware Fix Seagate has created a page identifying the problem. It reads in part: "A firmware issue has been identified that ...
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