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Seagate

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theregister.co.uk - 1/19/2009

Seagate isolates 'potential' Barracuda flaw • The Register

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After reports that its 1TB Barracuda drives are failing at an unusually high rate, Seagate says it has isolated a "potential firmware issue" that would seem to be the cause of this worldwide plague. The company will provide a free firmware upgrade for those affected by the problem, and if you've ...

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seagate.custkb.com - 1/17/2009

Seagate Knowledge Base

— seagate.custkb.com — Firmware Recommendations for Seagate Drives [207931] Subscribe Back Table Of Contents FAQ FAQ Also Viewed Does my drive need a firmware update? [206091] Barracuda 7200.11 SATA models with firmware SD04 or SD14 [203791] Where can I get a driver for ... (more) Seagate Knowledge Base

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Seagate

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seagate.custkb.com - 1/22/2009

Seagate Knowledge Base

— seagate.custkb.com — Firmware Recommendations for Barracuda 7200.11, ES.2 SATA, and DiamondMax 22 Drives [207931] Subscribe Back Table Of Contents FAQ FAQ How do you rate this document? Poor 1 2 3 4 5 Outstanding (more) Seagate Knowledge Base

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Seagate

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theregister.co.uk - 1/16/2009

Seagate customers swamped by Barracuda drive failures • The Register

— theregister.co.uk — Barracuda failure map Countries affected by the Barracuda firmware failure. (Map from user DerSnoezie on MSFN forum.) (more) Seagate customers swamped by Barracuda drive failures • ...

Hardware

Seagate

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Seagate offers fix, free data recovery for disks affected by firmware bug
Engadget — ... "inaccessible when the host system is powered on." Right, inaccessible -- Seagate assures owners that data is not lost (it's still on the disk). However, should data loss occur, it's providing a free data recovery service. Hit the read link to find out if your drive is affected. If so, a link is provided to contact Seagate to expedite resolution on a case-by-case issue. Good on ya Seagate, way to flip a public relations fiasco into a customer support victory. [Via The Register] Filed under: Storage Seagate offers fix, free data recovery for ...

Seagate issued fix for failed drives, offers free data recovery
SlashGear — ... data recovery services to calm the angry mob. According to Seagate, firmware glitch does not cause data loss. If it does, a free recovery service will be provided at no extra cost. But they will not reimburse if services were obtained from a 3rd party data recovery services. Seagate is also providing supports via email and online tools to determine affected drives. If you have one of the products mentioned above, it’s time to check it here. [via theregister] ...

Tick tick tick... significant number of Seagate hard drives failing
The Unofficial Apple Weblog (TUAW) — ... but can't be accessed without expert recovery procedures. Seagate has promised to expedite data recovery for affected users, which is nice enough but cold comfort if you're among the unlucky. ...

Problem with Seagate HD: A Follow Up But Not the End Yet
HardMac.com — ... you need to burn the iso image on a CD with the integrated disk utility, then insert the CD and reboot while pressing "C" key. You will need to launch the file DriveDetect.exe and to follow the instruction (only works on a MacIntel). The firmware patcher does only work properly if one drive is directly connected via a SATA port. No other HD must be connected internally or externally. Last but not least, do not apply a firmware which is not associated with your HD model. According to The Register, Seagate offers customers with "bricked" HD to get their data ...