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Google Stands Behind the Cloud
WebProNews Feed —
... Makes Some Guarantees Today Google is touting the reliability of Gmail, and comparing the service to several "on-premises" solutions in terms of downtime and lost productivity. In a post on the Official Google Blog, Google Enterprise Product Director Matthew Glotzbach writes : We measure every server request for every user, every moment of every day. Any millisecond delay is logged. Over the last year, Gmail has been available more than 99.9 percent of the time for everyone, both consumers and business users. The vast majority of people using Gmail have seen few issues, ...
Google Extends 99.9% Service Level Agreement To Other Premier Apps
Pulse2 - Technology News And Reviews —
... “If you average all these data together, including the August outage, across the entire Gmail service, there has been an aggregate 10-15 minutes of downtime per month over the last year of providing the service,” stated Matthew Glotzbach, Product Management Director of Google Enterprise. ”That 10-15 minutes per month average represents small delays of a couple of seconds here and there.” ...
Gmail Offers Higher Uptime than Exchange, Lotus [Gmail]
Lifehacker —
[image] Besides data privacy, the big consideration around moving your data to the "cloud" is what happens if servers go down. However, in a big toot for cloud computing (and their own products and interest), Google says that Gmail is more reliable than Exchange, Groupwise, and Lotus a total of 10-15 minutes of downtime per month over the last year.
Google: Actually, Gmail Doesn't Suck (GOOG, MSFT)
Silicon Alley Insider —
Google (GOOG) is fighting back after getting trashed on cloud computing. Specifically, the company is insisting that critics have been too harsh on warning companies to think long and hard before migrating mission-critical applications like email into the cloud.
If Google's data is accurate, we have to admit, the case for moving email to Google's cloud looks very good.
Google's case:
Gmail's latest outage affected fewer than 0.003% of Google Apps Premier Edition users
No general Gmail failure since August 2008. ...
Google Brings Premier Edition SLA to Calendar, Docs, Sites, Talk Apps
eWeek - RSS Feeds —
... security, 24-7 phone support and other perks unavailable in the standard edition of Google Apps, but today's SLA extension indicates the company us determined to decrease downtime among its applications. Most Google outages to date have only impacted Gmail, and occasionally, Docs. Extending the SLA to Calendar, Docs word processing, spreadsheet and presentations software, Sites wiki app and the Talk instant messaging and VOIP app may not be a big stretch for Google. Glotzbach noted in a blog post today : "We have been delivering high levels of reliability across all these ...
Google promises reliability for Docs, Calendar
Webware.com —
... we offer Premier Edition customers on Gmail to Google Calendar, Google Docs, Google Sites, and Google Talk," said Matthew Glotzbach, director of Google Enterprise product management, announced on the promised Google Apps reliability on its blog Wednesday. ...
Google Defends Gmail Uptime, Bolsters Google Apps
InformationWeek - All Stories And Blogs —
... , Google on Thursday moved to disperse the cloud hanging over cloud computing. "The reliability of cloud computing has been a hot topic recently, partly because glitches in the cloud don't happen behind closed doors as with traditional on-premises solutions for businesses," said Google enterprise product management director Matthew Glotzbach in a blog post . "Instead, when a small number of cloud computing users have problems, it makes headlines." To counter skeptical headlines, Glotzbach offered reliability metrics, in the hope that numbers speak louder than naysayers. ...
Google SLAs for Google Calendar, Docs, Sites and Talk
D' Technology Weblog —
... good news for Google Apps users, Google is extending the 99.9 percent service level agreements that they offer Premier Edition customers on Gmail to Google Calendar, Google Docs, Google Sites, and Google Talk. “We have been delivering high levels of reliability across all these products, so it makes sense to extend our guarantees to them.” Read more about the announcement and how the reliability of Gmail compares to on-premises alternatives at Google Blog. ...
Free Google Apps, More Difficult to Find
Google Operating System —
... mentioned that "500,000 organizations adopt Apps as part of their business, with another 3,000 signing up every day", while another blog post from October informed us that "more than 1 million businesses have selected Google Apps to run their business". ...
Google Aims to Ease Cloud User Experience
WebProNews Feed —
... that looked at email service downtimes, with Gmail remarkably lower than others (of course other cloud services like Yahoo Mail and Microsoft's Hotmail were not presented). [image] Still, a guarantee of that little amount of downtime for Google Docs, should encourage some users who are hesitant to rely on it for their important documents. Google wants you to know that it is reliable. They're reinforcing this attitude by improving support features like the forum. ...
Gmail Down for Many
Mashable! —
... That situation, if real, would undermine the case for “the cloud” - the idea that Google and other web services will steal market share from Microsoft and desktop apps by hosting all your services online. And yet Google put forward stats last year showing that Gmail has significantly better uptime than Exchange and Lotus. ...
