businessweek.com - 1/14/2009
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For Frank Eliason, managing the cable giant's customer service department means tweeting strategically
twitter.com - 1/15/2009
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twitter.com —
Loader Twitter.com Sign in to Twitter If you
ve been using Twitter from your phone, click here...
and we ll get you signed up on the web. Username Password Forgot? Remember me Create Your Account Already using Twitter from your phone? Click here . Footer ...
(more)
weblogs.hitwise.com - 1/20/2009
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weblogs.hitwise.com —
January 20, 2009 Twitter catches up to Digg
Twitter has become a popular pastime for many who...
like to update their daily thoughts and activates, as well as for the voyeurs who just enjoy reading the tweets. Last week, the market share of visits to ...
(more)
Hitwise Intelligence - Heather Dougherty - US: Twitter ...
blog.twitter.com - 1/20/2009
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blog.twitter.com —
It was a big day at Twitter HQ
today and it's not even noon yet. We saw...
5x normal tweets-per-second and about 4x tweets-per-minute as this chart illustrates. Overall, Twitter sailed smoothly through the inauguration but at the peak, some folks did ...
(more)
Inauguration Day on Twitter
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Around the Web 1.14.09: Yahoo management shuffle, Blockbuster video downloads, Comcast's Twitter man
L.A. Times Tech Blog —
... take long: Calls begin for Yahoo Chairman Roy Bostock's resignation. BoomTown
-- Is new Yahoo CEO Carol Bartz on a "glass cliff?" Susan Mernit
-- YouTube mutes copyrighted material. Mashable
-- Life and death unfold on Twitter. Scripting News
-- Meet Comcast's Twitter man, the most famous customer service manager in the world. Business Week
-- Ex-Yahoo executive Dan Rosensweig joins Adobe board. ...
Top Social Media Posts This Week
Mashable! —
... There’s lots of insightful social media coverage around the web, of course. Some of our favorites from the past seven days:
1. Comcast’s Twitter Man - BusinessWeek catches up with Frank Eliason, the man behind @ComcastCares.
2. 49 Amazing Social Media, Web 2.0 And Internet Stats - Adam Singer of Pierson Grant Public Relations runs the (remarkable) numbers on social media.
3. Inside Obama’s Social Media Toolkit - PR genius Steve Rubel shares a white paper on Obama’s social media strategy.
4. Aligning ...
Twitter More Important Than The Web?
InformationWeek - All Stories And Blogs —
... Twitter continues to change the way people do business, and more importantly, how customers relate to businesses. We've already seen large corporations like Comcast use Twitter to monitor what their customers think of them, but small companies can also use it to great effect. ...
7 Secrets to Tweeting Your Corporate Culture
Mashable! —
... Using Twitter for sharing business messages is one thing. But as your culture becomes more defined on Twitter, you might find yourself using it provide customer service. @ComcastCares has raised the bar for addressing customer service matters via Twitter.
Much of the success attributed to @ComcastCares is their responsiveness. Dunn agrees. “I think I’d rather have no Twitter account than an account that wasn’t responding to replies or DMs within 5 to 10 minutes. Customers that are savvy enough to use ...
Has Best Buy’s Twelpforce Already Failed?
Zatz Not Funny! —
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Is this who you want representing your brand?
Last week, Best Buy (BBY) launched an audacious online engagement experiment in allowing hundreds of employees to man their Twitter feed. “Twelpforce” aggregates rank and file employee contributions into a single Twitter account. However, unlike say a Sprint (S) or Comcast (CMCSA) who utilize communications and service professionals, the results have been hit or miss for Best Buy.
The primary Twelpforce issue seems to be continuity. Whereas Best Buy ...
Is Twitter Really Helping Comcast’s Customer Service?
Gear Diary —
... . In fact, the chatter first started back in January with a big to-do in Business Week. So, is Twitter actually helping provide real customer service? Is this just a Public Relations gimick, or is it truly — um — Comcastic? ...
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mashable.com 12/16/2008 — Lon S. Cohen is a writer and social media strategist. He is @obilon on Twitter.
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twitter.com 1/17/2009 — Loader Twitter.com Sign in to Twitter If you ve been using Twitter from your phone, click here and we ll get you signed up on the web. Username Password Forgot? Remember me Create Your Account Already using Twitter from your phone? Click here . Footer ...
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